Airbnb is a leading hospitality service with over two million listings all over the world. The best part of this type of home rental service is the encouragement of all members to be good guests and good hosts to provide people with the most pleasant experience. However, since the number of listings is so high, hosts need to find ways to stand out from the sea of offers. Here’s how you can become a 5-star Airbnb host.
Be honest about your property
When you’re describing your property, it’s tempting to exaggerate its qualities. Even though this might give you some more bookings in the beginning, it will not pay off in the long run. It’s always better to be honest about the state of your property and all the amenities it contains. Keep it clean, price it accordingly and you’ll get good reviews without being dishonest.
Be welcoming and personal
Airbnb is the probably the most personal type of hosting, so try to be available and friendly towards your guests. Try to be yourself and make a connection with people to ensure they have a pleasant stay. Welcome your guests in person, sit with them for a few moments and tell them about the neighborhood and the city’s highlights. If you can, provide your guests with a welcome package of some local delicacies, coupons, maps and pocket guides. Also, make a list of local restaurants, supermarkets, pharmacies and medical facilities. If you feel like it, don’t hesitate to ask them for a drink and maybe you’ll become friends.
The best Airbnb hosts always emphasize how important empathy and understanding is. Follow this philosophy: Treat people the way you want to be treated. No matter how weird people’s requests might seem to you, you have to remember that they come from a place and culture different from yours. No everyone has the same attitudes, knowledge and background as you, so keep your mind and heart open. You’ll learn a lot about different cultures, nationalities and lifestyles.
Concentrate on comfort
Probably the most important advice on how to be a good host is to make your guests comfortable. Even though it might cost you some additional money in the beginning, your current and future guests will appreciate it and leave great reviews. Spend some time in the space that you’re renting and try to experience it from your guests’ perspective. You’ll see what’s missing right away. Sometimes a simple steam iron or a good hair dryer will improve the overall impression of your property. Also, pay attention to safety. Equip your space with fire detectors and fire extinguishers, and show your guests your evacuation plan. Additionally, always have a number of a reliable Sydney electrician at hand in case of emergency. Having an emergency plumber is also a good idea.
Unpleasantries are rare, but they do happen, just like in any business. You’re almost guaranteed to have at least one guest you’ll have to ask to leave or someone who will leave bad reviews without a reason. If someone does something that’s against the rules of Airbnb or your house, or if you just feel uncomfortable and unsafe, don’t be afraid to stand up for yourself and your rights.
You can always contact Airbnb if you have issues that need to be addressed. Additionally, make sure to fill out the section about house rules on your property’s profile, so your guests know that’s okay and what’s not.
These are just ones of the most important Airbnb hosting traits that will guarantee you better reviews. However, every guest is different and not everyone has realistic expectations. But, don’t let yourself become discouraged with bad experiences. Keep going and you’ll earn some good money and maybe even make friends for life.